Our plans work globally, but occasionally calling issues can occur. Here are a few things to try:
Enable WiFi Calling
Go to: Settings > Cellular > [Popcorn eSIM] > Wi-Fi Calling
Make sure WiFi Calling is turned ON.
Check Voice & Data Settings
Go to: Settings > Cellular > [Popcorn eSIM] > Voice & Data
Set it to 5G Auto
Use the correct dial format
For US numbers: dial using +1 or 001
For international: use +XX or 00XX (e.g. +44 or 0044 for the UK)
Try switching networks
Sometimes the local carrier you're roaming on may block calls.
Go to: Settings > Cellular > [Popcorn eSIM] > Network Selection
Switch Automatic off and select another available network manually.
Still not working? Reach out to support and we’ll help troubleshoot.