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What happens if I lose my phone?

Don’t worry, we’ve got you covered. 🤝

Written by Filipa Marcelo
Updated over 2 weeks ago

If your phone is lost or stolen you can reach out to our Support.

We can temporarily secure or suspend your line, if needed. After this we will verify your identity with a few quick security questions and help you get set up again on a new device.

📱 Getting back online

Because Popcorn runs on eSIM, you can quickly restore your service on a new device (no physical SIM required).


Your number and account stay safe with us! 🔑

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